Help center

How can we help?

The Brio help center answers the questions operators ask most: how to set up your first program and invite your team, how the aggregate-only privacy model protects individual answers, and how plans and billing work. Search for a topic, or browse the groups below. If you are still stuck, contact support and we will reply to your email, usually within one business day.

Setting up Brio

How do I get started with Brio?Sign up, tell us your company size, and Brio pre-selects a first program for you; setup takes about five minutes.
How do I invite my team?From the Team tab, share an invite link or a join code; people can take their first check-in without creating an account.
How long does a check-in take?Under 30 seconds, one to three quick questions, with no account needed the first time.

Privacy and your data

Can my manager see my answer?No. Answers are only ever shown as a team aggregate of at least 5 people.
What if my team is small?If fewer than 5 answer, no results are shown at all, so no one can be singled out.
Do you sell my data?No. Individual data is never shown or sold; the subscription pays for the aggregate.

Read the full explainer on how privacy works.

Plans and billing

Is there a free plan?Yes. The free plan covers up to 10 people with one active program and a basic weekly check-in.
What do I get when I upgrade?Paid plans add the full program library, trends, and the owner dashboard; pricing is per seat.
Can I change or cancel anytime?Yes, from Settings then Plan; changes take effect from the next billing cycle.

See the full breakdown on pricing.

Still need help?

Did not find your answer? Contact support and we will reply to your email, usually within one business day.

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