Harrier
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Where you land after signing in
You still land on /case/C-4417
Still held. It survived the failure, so a retry goes to the case rather than starting you at the queue.
Cannot get in?
Harrier does not hold your password and it does not create accounts. Your seat comes from your provider, and so does the way you sign in. If you cannot get in, the person who provisioned your seat is the one who can fix it.