Harrier is unavailable Unplanned · every screen, every tenant · it is not your connection

What is downThe whole console. Every screen and every tenant. Not the connection dropping and not Clerk stopping: both of those leave the console up, and the strip under the top bar says which one you have.

Unreachable for4m Four minutes in is a different situation from four seconds in.

EstimateNo estimate Your provider’s service delivery owns this line. Harrier will not fill it with a plausible one while waiting.

Try again

Retry is a button, not a spinner. A spinner at four minutes looks exactly like a spinner at four seconds, so it never says whether anything is being attempted. You press this, and it tells you what happened.

What to do instead

The service delivery duty line

The provider’s declared fallback, and the same one an escalation reaches for when nobody is on the rota.

The number is a value your provider declares. Harrier does not carry one of its own, and a wrong number at 03:00 costs more than no number.

Tell them the console is not answering and for how long. The clients are still generating signal while this page is up.

Shown here because you are signed in. Whether it is shown to somebody who is not is a disclosure call for the provider rather than for us, and nobody has made it. The page is reachable either way, so the block either appears twice or it appears once, and that is the decision still outstanding.

No illustration, no apology paragraph and no status page link. A status page that lives beside the thing which is down can be down with it, and a dead link at 03:00 costs a minute nobody has. What this page owes you is a name, a duration and somebody to call, and at 360 it hands them over in the other order.