Onboarding is confusing

"I signed up and just stared at an empty dashboard. No idea what to do first, or where my data was supposed to come from."

"Took me three tries to understand I had to import feedback before anything would show up."

"My team gave up during setup because the first-run screen was blank with no guidance."

"Where do I even start? The empty state should just tell me to connect Intercom or upload a CSV."

"The setup skipped right past connecting a source, so I landed on a blank screen with nothing to look at."

"Onboarding assumed I already knew the product. A short 'do this first' would have saved me an hour."